Proactive Strategies

• Do not disclose personal information
• Advise staff to change passwords
• Encourage staff to check their own privacy settings
• Set out clear expectations for school community social media use
• Acknowledge when things go wrong and apologise
• Keep focused on the student
• Educate the school community about policies and procedures
• Promote standards of acceptable behaviour
• Provide staff with professional development
• Support staff to use social media safely
• Identify the potential for challenging behaviours
• Factor challenging behaviours into planning
• Maintain awareness of developments in social media

Responsive Strategies

• Discharge reporting requirements
• Block the community member
• Collect evidence
• Find the website
• Report inappropriate content to the relevant social media service
• Do nothing
• Negotiating/mediating with the critic
• Reporting to the police
• AVOs
• Fixated Persons Unit
• Defamation